Ordering Policy

How to Order

Ordering at OOLY is pretty much like any ordering process online. First you will want to sign into your account or create your account. If you haven't ordered online you will need to register for the website by creating an account; please see New Accounts below.

When you have built your order you can choose to pay with terms or a credit card. You will need to submit a credit card at checkout for every online order. If you would like to apply for terms you can do so here.

After submitting your order we will send you an order confirmation via email.

When your order ships we will email you an invoice.

Order Minimums

$250 opening order/$150 reorder.

New Accounts

New accounts require:
*Oregon, Montana, New Hampshire, Alaska and Delaware do not require a Resale Certificate. Please provide a copy of your Federal Tax ID letter from the IRS.

Please submit the above documents to accountsrec@ooly.com or fax to the attention of Accounting at 760.231.7604. A letter will be issued from the credit department once your account has been approved.Initial orders must be prepaid by credit card. We accept Visa, MasterCard, Discover and American Express.

Payment Terms

Net 30 terms can be established after a satisfactory credit check has been performed which may take up to 30 days. You can submit a credit card or apply for terms here.

Past due accounts are subject to financing charge of 2.0% per month.

Returned checks will incur a $25 charge.


Orders are shipped from Oceanside, CA 92056 via USPS or FedEx unless otherwise noted on the order.

Orders generally ship 3 to 5 days after receipt unless a rush order is requested.

Hawaii, Alaska or international orders are not eligible for freight deals.

Please note that OOLY utilizes freight caps for orders shipping in the United States. Freight charges will not exceed the percentage listed of the order total.


Backorders under $48 will automatically be cancelled.

Customers are responsible for cancelling backorders if they do not wish to receive them.


Please contact us for return authorization on defective or damaged goods.

Claims must be brought to our attention within 10 days of receipt of goods.

Prices are subject to change without notice.