ONLINE ORDERING HAS CHANGED – YOU WILL BE REDIRECTED TO FAIRE.COM

MAP & Ordering Policy

How to Order

We have partnered with Faire online wholesaler to give you ordering options.
Existing Faire customers: sign into your FAIRE account;
New Customers: Sign up to start shopping wholesale on Faire today!

If you need help finding your local Rep or wish to order directly from OOLY or for order inquiries from outside the US visit our ordering page.

Order Minimums

$250 opening order/$150 reorder.

MAP Policy

Please see our MAP Policy, Online Dealer Policy and MSRP List below.

OOLY MAP Policy

Online Dealer Policy

MSRP List

New Accounts through OOLY

For Net terms: Credit Application and General Customer Information
For credit card/prepay: General Customer Information and Credit Authorization
Copy of state business Resale Tax Permit/License (Sales Tax Exemption)*

*Oregon, Montana, New Hampshire, Alaska, and Delaware do not require a Resale Certificate. Please provide a copy of your Federal Tax ID letter from the IRS.

Please submit the above documents to accountsrec@ooly.com or fax to the attention of Accounting at (760) 231-7604.

Once we receive all the documents, your account will be set up in our system, you will be notified and will be able to start placing orders. NOTE: If you would like Net terms, it could take up to 30 days for terms to be approved. In the meantime, your orders can be processed paying with credit card.

Payment Terms

Net 30 terms can be established after a satisfactory credit check has been performed which may take up to 30 days. You can submit a credit card or apply for terms here.

Past due accounts are subject to financing charge of 2.0% per month.

Returned checks will incur a $25 charge.

Shipping

Orders are shipped from Carlsbad, CA 92010 via USPS or FedEx unless otherwise noted on the order.

OOLY
5607 Palmer Way
Carlsbad, CA 92010

Orders generally ship 3 to 5 days after receipt unless a rush order is requested.

Hawaii, Alaska or international orders are not eligible for freight deals.

Please note that OOLY utilizes freight caps for orders shipping in the United States. Freight charges will not exceed the percentage listed of the order total.

Freight Promotion: Participants will receive half freight charges with orders totaling $500 or more. Free freight is available for orders of $1,000 or more. Offer is not available in Hawaii, Alaska or outside the contiguous United States.

Backorders

Backorders under $48 will automatically be cancelled.

Customers are responsible for cancelling backorders if they do not wish to receive them.

Returns

Please contact us for return authorization on defective or damaged goods.

Claims must be brought to our attention within 10 days of receipt of goods.

Prices are subject to change without notice.

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